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Pre- and Post-enrollment

Make More than a Statement

Quickly and efficiently design, produce and deliver personalized benefits communications. Grab the customer's attention.

Personalized Notifications

Enhanced Customer Experience

Norwegian Cruise Line, one of the leading cruise lines in the world, knows that a superior customer experience starts from the very first encounter, even before the customers are aboard the ship. While most cruise companies are providing the necessary materials to get their passengers on the ship, our company and Norwegian Cruise Line have expanded on that idea, providing onboard materials to maximize the passenger experience, while saving printing and postage costs.

See how Norwegian Cruise Line delivered the best vacation experience.

Download Case Study

Intelligent Mail® Tracking

Signed, Sealed and Delivered

With Intelligent Mail® Tracking solution, communications are never “lost in the mail.” Companies have complete visibility into inbound and outbound mail delivery performance. With the web-based, real time reporting so companies can be sure critical mail reaches their customers.

  • Predict in-home mail dates with 98% accuracy
  • Know when the message was received
  • Track response rates to plan staffing needed
  • Reduce cost of collections
  • Troubleshoot if problem arises
  • Enhance program execution

Secure, Self-service Portal

An Easy-to-Use Online Toolbox

Companies can create transactional or regulatory documents and view as a fully composed page. The Letter Editor tool makes it easy to add transpromotional messaging to bills and statements that promotes cross-sell and up-sell opportunities. Rules Builder uses customer data to send a targeted message to the right recipient.

The secure, self-service portal helps to:

  • Create messages and select inserts
  • Define target groups
  • Schedule production
  • Determine delivery methods
INTELLIGENT MAIL® is a trademark of the United States Postal Service.


Secure Communications

Secure Communications

Discover hidden ways to improve customer retention, cash flow and revenue by combining intelligent document design and secure data integration. With decades of distribution experience, we provide accurate statements efficiently and understand what drives customer behavior.
Create Dynamic Messaging
Data Privacy and Security

Data Security and Privacy

Everyday Fortune 500 companies trust us to uphold critical policies, practices and standards required to ensure data security, privacy and business continuity. In-depth experience in billing services includes:
  • ISO 27001
  • SSAE 16
  • FISM
  • MA 210 CMR
integrated billing

Integrated Statement Billing

It's more than just "collecting the cash", right? If statements and bill are the company's Achilles' heel, see how Taylor Communications can help determine what to do next. Increase customer adoption rate for e-billing and reduce days sales outstanding (DSOs). Let us show you how to impact results with:
  • Design
  • Data
  • Delivery
  • Feedback
Increase eBill Adoption
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