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Member Communications

Drive Member Engagement

Using our technology, managed care health plans have the ability to create, process, and produce personalized member materials, on time and correctly, either in a digital or printed format.

Communicate to Your Members on Their Terms

Are you meeting your member’s communication expectations? We can help you design, produce and deliver timely, relevant and effective member communications including:
  • ANOCs
  • EOBs
  • Enrollment kits
  • Summaries of benefits
  • Physician directories
  • Promotional items
  • Disease & Wellness materials
  • Member ID cards
  • Drug formularies
  • Emails
  • e-Billing

See Our Production Portfolio

Managed Care Leader Gains Process Efficiencies

With changes every few months, a leading managed care organization in the South struggled to keep its documents up to date. For 15 years the organization used a local vendor to produce and distribute the myriad of documents its members needed. Speed to market was slow and sometimes old versions of documents were shipped in error.

Now the managed care organization has gained a much greater degree of control over its member communications thanks to Taylor Healthcare’s document management optimization efforts. The benefits were numerous for its employees, sales channel and members.

Read the Case Study

Enhance Workflow and Stay CMS-compliant

Combine project management capability with robust document creation and production expertise that simplifies marketing efforts to attract and retain new members.
Advantages include:

  • Online management of variable and static components within complex kits
  • Dashboard for real-time reporting
  • Template creation and document versioning
  • Inventory management and production staging
  • Print and electronic delivery and tracking of required member materials
  • Electronic archiving and presentment of member materials
  • Audit trail and robust reporting

Download Brochure

Annual Notice of Change (ANOC)

Annual Notice of Change (ANOC)

Capabilities to design, produce and deliver time-sensitive ANOC mailings.
Appointment Reminders

Appointment Reminders

Printed or digital appointment reminders designed to ensure your members stay healthy.
Disease and Wellness materials

Disease and Wellness Materials

Educate your members with branded, disease-specific wellness materials.


Online enrollment, e-Billing, and payment solutions.
Enrollment forms

Enrollment Forms

Annual management and production of membership enrollment materials.
Enrollment verification

Enrollment Verification

Verify new members and minimize risk with enrollment verification packages.
Evidence of Coverage (EOC)

Evidence of Coverage (EOC)

Capabilities to design, produce and deliver time-sensitive EOC mailings.
explaination of benefits (EOB)

Explanation of Benefits (EOB)

Production of EOB’s daily, in full color or black ink, in electronic or paper format.
Marketing Materials

Marketing Materials

Attract new members with marketing materials that include information about your health plan’s benefits.
Member ID Cards

Member ID Cards

Capabilities to produce compliant, personalized ID Cards for your members.
Physician & Pharmacy Directory

Physician and Pharmacy Directory

Production and binding capabilities for large physician and pharmacy directories.
promotional items

Promotional Items

Grow your brand and retain members with branded promotional marketing items.

Features and Benefits

Marketing Services for Healthcare

Marketing Services for Healthcare

Relieve the day-to-day management of marketing tactics online, offline and on product to focus on the bigger picture - brand strategy and messaging. From ideation to a seamless execution, Taylor Healthcare brings proven approaches and strategies to support full end-to-end marketing needs, including:

  • Strategic consulting
  • Project and database management
  • Supply chain management
  • Analytics and insights
  • Kitting and fulfillment
Learn more. Download brochure >
Healthcare Pre- + Post-Enrollment

Healthcare Pre- & Post-enrollment

Design, produce and deliver member communications quickly and efficiently. With our data-driven solutions, you can create and deliver customized enrollment materials. Taylor Healthcare has experience to produce:

  • Annual Notice of Changes
  • Enrollment Kits: forms, disclosures, FAQs
  • Welcome Letters and Membership Cards
  • Summary of Benefits and Evidence of Coverages
  • Drug Formularies
Multi-media Member Communications

Multi-media Communications

With comprehensive marketing services, a national print network and robust digital platform for managing print, email, mobile and Web communications, Taylor Healthcare can help you manage on-going communications, targeting health plan members with relevant content in their preferred medium:

  • Explanation of benefits and plan updates
  • Newsletters and wellness materials
  • Disease management materials and applications
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